Unopened items can be returned for any reason. Simply send the items back to us within 30 days of receipt and we will refund your money. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees.
We apologize, but because of product shelf life products returned after 30 days will have a 25% restocking fee. We are not able to accept returns on products after 45 days. Additionally, if you are returning a quantity of 12 or more of the same item there will be a 20% restocking fee due to inventory control and product shelf life.
In the event of returning a free shipping item there is a mandatory deduction of $7.95 from your total refund if the new total order value is less than $100.
Damaged Items:At NutriGains.com we do our best to package your product(s) so they will arrive to you in excellent condition. Unfortunately, once the package leaves our warehouse, it goes through many hands and products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging as inspection is often required by the carriers.
Incorrect Items We will reship the appropriate item and make arrangements to pick up the incorrect item. Please call Customer Care at 855-819-0009, Monday – Friday, 9:00 a.m. – 5:00 p.m. EST. You may also contact us by email. Be sure to include your name, invoice number, zip code and a brief description of the product in question.
I received my order and I’m missing an item.
First, make sure the missing item is not marked back ordered under the (B/O) column on the receipt enclosed in the package. If the missing product is small, empty all the packing material to be sure the item is not hidden. Our ship accuracy is over 99% because we double check each order with a software program by scanning the UPC bar code on every item in an order before boxing it up.
Since every package is weighed before shipping, it is very easy to confirm missing items. You may also request a credit or refund if desired. Just call Customer Care Monday – Friday, 9:00 a.m. – 5:00 p.m. EST. You may also contact us by email. Be sure to include your name, zip code, invoice number and a brief description (including item number) of the missing product.
How do I return an item?
You must call or email us to obtain pre-authorization before returning any items. We have a 30-day money back guarantee on almost all items with a few minor exceptions and limitations. To read our full return policy, visit our Guarantee and Returns page. To obtain pre-authorization, Please call Customer Care at 855-819-0009, Monday – Friday, 9:00 a.m. – 5:00 p.m. EST. You may also contact us by email. Be sure to include your name, invoice number, zip code and a brief description of the product in question.
Why don’t you accept returns on certain items?
There are several manufacturers who do not take returns from any distributor or wholesaler like ourselves. As a result, we must either raise our prices for this manufacturer’s products or keep our prices low and not accept returns. We have chosen the latter. The other exception applies to all bars. Taste is very subjective and certain nutritious bars will never taste like a candy bar. All product descriptions will identify the items for which we do not accept returns. You will then be able to factor this into your purchase decision.
- Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
- Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
- Use the mailing address label below to address your return shipment.
- Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please Email Us first in order to receive a return authorization.